From Conflict to Collaboration: Navigating Difficult Conversations (OLLI)

We live in uncertain times marked by rapid change and polarity. Challenging interactions seem more prevalent. Circumstances, personalities, and perspectives contribute. It’s tempting to blame others—family, friends, neighbors. Truthfully, change starts with us. Understand conflict and your role in it. You will explore and apply practical tools and mindsets to reduce and prevent conflict, improving communication outcomes. Discover how to shift beliefs, assumptions, and actions, positively influencing how others respond. Move from fear-driven, protective behavior to trusting, compassionate communication in real conversations. Learn to avoid being triggered and de-escalate heated conversations, supporting stronger relationships and enhanced collaboration.